Focus
Digital Engagement Portal – for healthcare professionals to access high-value medical resources for their practice needs
Services
Personalization
HCP Portal Development
Drupal 9 Multisite
Design System
In just seven months, we successfully launched Dr. Reddy's Laboratories (DRL) platform, empowering the DRL team to effortlessly create new websites within a single day. Our primary goal was to foster a stronger connection with healthcare professionals (HCPs).
We accomplished this through the creation of a diverse digital engagement portal, granting HCPs access to tailor-made, valuable medical content. This platform is not only multilingual but also universally accessible, ensuring HCPs worldwide can conveniently access it in their preferred language.
In addressing Dr. Reddy Laboratories' HCPs' challenges, we had to design a user-friendly and intuitive platform, accommodating users with limited technical expertise. It was crucial to make this platform multilingual to cater to the diverse healthcare professionals worldwide, we also had to ensure robust security measures to safeguard sensitive medical data.
We implemented a lean UX methodology to foster close collaboration with the DRL team at every stage of the project. This approach applied rapid iteration and continuous feedback through discovery workshops, mapping out user journeys, developing wireframes, crafting intuitive UI designs, creating interactive prototypes, and ensuring that every decision was informed by real user insights.
The workshop with the stakeholders helped us understand how doctors and pharmacists would use the platform and enabled us to understand user pain points, needs, and motivations better. We then mapped out their journeys, illustrating how each persona would engage with the platform's features in various scenarios.
To facilitate meaningful connections among healthcare professionals, we initiated a process by first developing preliminary iterations of wireframes. These wireframes were tailored to seamlessly transition users between two core platform experiences: one centered around text-based interactions and the other exclusively focused on video interactions.
Creating a design system was instrumental in our approach. With the power of the system, we could consistently produce refined, user-friendly screen designs, guaranteeing a seamless user experience.
On the tech side, this strategic approach leveraged the design system and a multi-site architecture, to serve and streamline usability, enhance management, and enable seamless deployment across a wide array of geographical locations.
The implementation of Drupal 9's multi-site architecture, coupled with a centralized content hub, empowered the DRL team to effortlessly publish and distribute content across their digital platforms.
This streamlined implementation also ensured compliance with geo-specific regulations, enhancing both efficiency and precision in Dr.Reddy’s content distribution strategy.
MedEnrich's unified Digital Experience Platform (DXP), built by our team, personalizes the doctor's journey by providing content tailored to each doctor's specialty and demographics. Features like video resume and personalized recommendations, including weekly email suggestions, enhance the user experience.
This DXP integrates robust analytics to provide valuable insights into user behavior and content performance. The platform streamlines content management and seamlessly integrates with existing systems, offering a comprehensive view of doctor interactions.
Drupal's robust security features built into the platform ensure compliance and data protection for all information.
Through this partnership, HCPs at Dr. Reddy gained a unified platform that offers them convenient access to medical information in their preferred formats. The centralized hub streamlines management for the content authors and significantly impacts efficiency.
The personalized onboarding experience guarantees a seamless user journey, fostering user satisfaction. By integrating multisite and multilingual features, the DRL team can effortlessly roll out a website in one day, cutting down both time and costs linked to geographic expansions.
They have a great team of expert developers. QED42 team believes in collaboration and thus follow best practices and right set of platforms for communication and coordination. Even when it comes to delivery the team is very diligent in it. They have a great team of expert developers.
Prakhar Sharma
Product Owner, Branded Markets
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