Drupal Support & Maintenance

Keep your Drupal website stable, secure and reliable 24X7

Why do you need Drupal support and maintenance services?

Being an open-source platform content management system, Drupal is the most secure platform, with the community continuously checking for weaknesses in the core or for vulnerabilities and its modules. With constant security updates or patches for the modules, it is imperative that your Drupal site is regularly maintained and updated to avoid issues and threats. Our Drupal support and maintenance services ensure that your site is secure, updated, and reliable.

Our clients

Our Drupal support and maintenance services

Our Support and Maintenance services aren’t just about bug fixing. We ensure that your Drupal website performs flawlessly, helping you achieve your business goals. With 12+ years of experience and an exceptionally knowledgeable team, our support, enableme

Drupal Site Audit & Optimization

Regular site audit and optimization — is the key to discovering a website's shortcomings. We offer a comprehensive overview of your site’s SEO, performance reporting, hosting infrastructure audit, security audit, codebase audit, Site Architecture and UX, error identification, and more.

24X7 HelpDesk Support

Get help when you need it - Our Drupal maintenance services provide a 24/7 help desk for uptime monitoring and emergency support for any critical requests, operated by a ticketing system. In addition to the Drupal support helpdesk, you may also opt for a dedicated project manager.

Bug Fixes & Repairs

We resolve the problems — Our Drupal support and maintenance team also specializes in small fixes and resolves bugs, website downtimes, unresponsive pages, delay in media loading, hacker attacks and more, as and when they arise. Our team is well-equipped to resolve even the most complex Drupal issues.

Drupal module updates and assessments

Proactive monthly security updates — Drupal comes out with security releases and patches very frequently to keep the platform secure and robust. These security updates are critical and should be routinely done on time. We take care of your Drupal Core and Contributed module security and code updates without you having to ask.

Feature & Interface Enhancements

Enhance your website - We not only provide support and maintenance services, but we also strive to improve your website or application by adding features and enhancements. Periodic security updates, improving your site’s performance, SEO, UX, third-party integrations ensure your site performs optimally on Drupal.

Continuous development and continuous integration

We employ the continuous development and continuous integration mechanism, that enables us to deliver digital experiences with seamless third-party implementations with zero downtime.

Design

Web design plays an integral part in the usability and speed of your website. Our Drupal support and maintenance services also help you improve your website with data-driven UX designs, web accessibility, WCAG-compliant solutions, and more.

Choose a Drupal support and
maintenance model that suits
your needs

QED42 offers dedicated certified developers and 24X7 SLA based support plans to
ensure issues are resolved proactively with set priority levels fulfilling the committed
turnaround times.

Basic Pricing Package - Drupal support and maintenance

Basic Package

Best for personal projects use

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Enterprise pricing package - drupal support and maintenance

Regular Package

Best for small team use

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Enterprise Package

Best for a larger team use

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Features	Basic Package	Regular Package	Enterprise Package
Version Updates (Drupal Core)	Weekly	Monthly	Immediate
Drupal Security Updates When Drupal security patches are released, We will update the patches as per the support package.	Periodic	Periodic	Immediate
Monthly Module & Theme Updates When Drupal theme and modules updates get released. We will update the modules/themes as per the support package.
Detailed Work Notes After any updates to your website, we provide you with a log of everything we did.
FE Performance Audit We will run a frontend performance audit on a periodic basis.
Testing after all updates After updating your website, we will test the updated items to ensure it works properly and doesn't cause errors.
Email support only to site managers for blockers
Average Response Time	12 Hrs	8 Hrs	4 Hrs
Status Calls We will provide status updates on a periodic basis.	Bi-weekly	Weekly	Twice a week
Drupal repairs and bug fixes We'll fix error messages, things that are broken or not working, adjust something that doesn't look quite right, or any repair that takes 30 minutes or less.	--
Backups We will perform code and database backups on a periodic basis.	--	Weekly	Daily
SEO Audits We will perform SEO audits for identifying issues that could prevent your site from ranking on Google and other search engines.	--
Drupal feature enhancement & additions* We provide need-based feature enhancement support as well.	--
Monitoring Tools If your site goes offline, we'll be the first to know! We'll immediately check the site to see what happened and take the necessary actions to get it back up and running.	--
Performance Analysis and Optimization We will analyse the performance and propose optimization using tools, advanced strategies, and experiments to improve the performance of your website.	--
On-call support to site managers for blockers	Email support only		--
Roll Over Hours * Applicable on 6 months packages Some packages allow carrying forward remaining hours to next month.	None	Any unused hours	Any unused hours
Code Audits We will perform code audits to check your Drupal code against coding standards and other best practices.	--	--
Dedicated on call-support	--	--
Setup Fee Initial setup charges.	Not Applicable on 3 months package	Not Applicable on 3 months package	Not Applicable on 3 months package
Time allocated - Monthly	40 Hrs	100 Hrs	200 Hrs
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Our engagement models

Our Drupal Staff Augmentation engagements are customer-centric. With a large pool of experienced Acquia certified Drupal developers, strategists, and designers on board, we can quickly mobilize the technology expertise you need to scale your business ops.